Service AFTER SALE

Service and Innovation

With the continuous development and maturity of the fire protection industry, the competition has entered a white hot stage. From the early price competition, product competition gradually began to upgrade to brand competition and service competition. Zhuohong Fire Protection has long realized that only by "advancing with The Times" can it win the favor of customers. And long-term commitment to customer service innovation, has established a dynamic customer service mechanism.

"Three whole" service concept

Full service

To build a service-centered service system with the full participation of all functional departments and project departments, so that the concept of "customer-centered" can be fully implemented in the daily work of every employee in each department.

The whole service

Change passive service to active service, from the fire engineering project to after-sales service in the late of the project, each link customer service staff has always been proactively consider customer demand, forecast needed by the market and customer needs, to meet the interests of the customer, large extent to meet customer demand, and can implement the whole process.

The whole heart service

Changing customer demand, customer service innovation, ZhuoHong fire that service innovation is to timely close with customers, understand customers and find customer potential demand, and make a quick to reflect, in time to meet customer, for this launch service brand, providing customers with four steps include consulting, design, construction and acceptance, standardization, one-on-one fire service.

Five services of the company

01The company is responsible for the basic relationship of fire protection at all levels in the target regional market, so as to gain recognition and support in the region and enhance competitiveness.

02The company training agents marketing personnel and site management personnel twice a year (provide free accommodation and training materials).

03For major projects in each target region, the regional general manager will assist the participants in the negotiations, and the company will provide limited services for technical and business targets.

04For major projects, the company will provide project-type services, from business contact to project acceptance and delivery, and implement whole-process support.

05Each order production process, the factory has a dedicated person to connect the whole process, to provide quick service.